JHB Company — Shipping Policy
Last Updated: August 12, 2026
JHB Company provides educational products, games, and STEM-focused experiences. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing may take longer during holidays, promotional periods, high-volume periods, inventory shortages, or unexpected operational disruptions.
2. Shipping Methods
Available shipping methods and estimated delivery times will be displayed during checkout.
Typical delivery estimates may include:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Delivery estimates begin after an order has been processed and shipped.
These are estimates and are not guaranteed delivery dates unless specifically stated.
3. Shipping Charges
Shipping charges may depend on:
- Delivery destination
- Package weight
- Package dimensions
- Shipping method
- Number of items
Applicable shipping charges will be displayed during checkout before payment is completed.
4. Shipping Locations
JHB Company may ship to locations supported by the available shipping carriers.
Certain destinations may be unavailable due to carrier restrictions, regulatory requirements, product restrictions, or logistical limitations.
5. Order Tracking
When tracking is available, customers may receive tracking information after their order has shipped.
Tracking information may take some time to become active after the carrier receives the package.
6. Delivery Delays
Delivery times may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Public holidays
- Customs processing
- Incorrect addresses
- High shipping volumes
- Natural disasters
- Government restrictions
- Transportation disruptions
JHB Company is not responsible for delays caused by third-party shipping carriers after an order has been shipped.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If you notice an incorrect address, contact us immediately at info@jhb-company.shop.
We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
Additional shipping charges may apply to reshipments caused by an incorrect customer-provided address.
8. Lost or Stolen Packages
If a carrier confirms that a package was delivered to the address provided during checkout, JHB Company may not be responsible for packages subsequently lost or stolen.
Customers should first contact the carrier and check the delivery location, household, building management, or other appropriate locations.
We may assist with carrier inquiries where appropriate.
9. Damaged Packages
If a package arrives damaged, please take photographs of the package and product and contact us.
Please provide:
- Order number
- Photos of the outer packaging
- Photos of the product
- Description of the damage
We will review the situation and determine an appropriate resolution.
10. International Orders
For international orders, customers may be responsible for applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Local taxes
- Government charges
These charges are generally not included in the product price unless specifically stated.
11. Failed Delivery
A shipment may be returned to JHB Company if delivery fails because of:
- Incorrect address
- Customer refusal
- Failure to collect the package
- Unpaid customs charges
- Repeated unsuccessful delivery attempts
Additional shipping charges may apply if the customer requests reshipment.
12. Pre-Orders and Backorders
If a product is listed as a pre-order or backorder, the expected shipping timeframe will be displayed on the applicable product page where possible.
Orders containing multiple products may be shipped separately depending on product availability.
13. Contact Us
JHB Company
Address: 914 Peachtree Dr, Moscow, ID 83843, USA
Phone: +1 (208) 596-3267
Email: info@jhb-company.shop
Website: jhb-company.shop