JHB Company — Refund and Returns Policy

Last Updated: August 12, 2026

At JHB Company, we want customers to have a clear understanding of our return, refund, exchange, and cancellation procedures.

1. Return Eligibility

Eligible physical products may generally be returned within 30 days of delivery, provided that:

  • The product is unused.
  • The product is in its original condition.
  • Original packaging is included where applicable.
  • All included accessories and materials are returned.
  • The product has not been damaged through misuse.
  • Proof of purchase or order information is provided.

Some products may have different return requirements due to their nature.

2. Non-Returnable Products

Unless otherwise required by applicable law, the following products may not be eligible for return:

  • Downloadable digital products after access or download
  • Digital educational content
  • Personalized or customized products
  • Products that have been used or altered
  • Products damaged through misuse
  • Products missing significant original components
  • Gift cards, where applicable
  • Products clearly identified as final sale

3. Digital Products

Certain JHB Company products may include digital educational games, resources, or downloadable materials.

Digital products may not be eligible for a refund once access has been provided or the product has been downloaded.

If you experience a technical problem preventing access to a purchased digital product, please contact us. We will review the issue and may provide troubleshooting assistance, replacement access, store credit, or another appropriate resolution.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or missing components, please contact us as soon as reasonably possible.

Please provide:

  • Order number
  • Name
  • Description of the issue
  • Photographs or other evidence when applicable

After reviewing the issue, we may provide:

  • Replacement
  • Exchange
  • Refund
  • Store credit
  • Another appropriate resolution

5. How to Request a Return

To request a return:

  1. Contact us at info@jhb-company.shop.
  2. Provide your order number.
  3. Explain the reason for the return.
  4. Provide photographs or additional information if requested.
  5. Wait for return instructions.
  6. Ship the product only after your return has been approved.

Please do not send products to an address without receiving return instructions from JHB Company.

6. Return Shipping

For returns due to customer preference, change of mind, incorrect selection, or similar reasons, the customer may be responsible for return shipping costs.

If the return is caused by an incorrect, damaged, or defective product supplied by JHB Company, we may cover eligible return shipping costs.

7. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be initiated within 5–10 business days after approval.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

8. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

9. Shipping Charges

Original shipping charges may be non-refundable unless:

  • The wrong product was shipped.
  • The product arrived damaged or defective.
  • The issue was caused by JHB Company.
  • Applicable law requires otherwise.

10. Order Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation cannot always be guaranteed once an order has entered processing, fulfillment, or shipment.

If the order has already shipped, the customer may need to follow the return process.

If a cancellation is successfully processed, the applicable refund will be issued to the original payment method.

11. Exchanges

Where exchanges are available, customers should contact us before returning the product.

Exchange availability depends on product inventory.

12. Late or Missing Refunds

If you have been notified that a refund was issued but have not received it:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact JHB Company at info@jhb-company.shop.

Please include your order number.

13. Contact Us

JHB Company
Address: 914 Peachtree Dr, Moscow, ID 83843, USA
Phone: +1 (208) 596-3267
Email: info@jhb-company.shop
Website: jhb-company.shop

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